Terms and Conditions

These terms apply to use of the Tala website, if you continue to browse and use this website you are agreeing to comply with, and be bound by, the following terms and conditions of use which, together with our privacy policy, which will govern our relationship with you in relation to this website.

The website is owned by Tala Energy Limited (Company Number 08362941) a company registered in England with principal place of business at 25b Vyner Street, London, E2 9DG. VAT No.182754681.
Tel 0203 026 3246. You can email us at customerservice@talaled.com.

The use of this website is subject to the following terms of use:

DATA PROTECTION AND COMMUNICATIONS
When you place your order through our website, we collect certain personal and transactional information (e.g. name, address, email address, credit/debit card details). For details on how we use this information, please read our Privacy Policy.

In order for us to fulfil our obligations in respect of these orders, we will communicate with you by email. You agree to receive communications from us electronically and that electronic communications will satisfy any legal requirement for communications in writing.

Our privacy policy does not encompass sites maintained by other companies or those sites who redirect to tala.co.uk. This also relates to sites you access or are redirected to from tala.co.uk.

When registering with us you will be providing a username and password and you must keep such information confidential. Do not share such information with third parties. Tala reserves the right to disable any user account if we are of the opinion that you have failed to comply with these terms.

By subscribing to our newsletter you will receive email communications from us regarding product updates, promotions, news or events. You may unsubscribe at any time to our newsletters and other updates by clicking the ‘Unsubscribe’ link in the email. You may also email marketing@talaled.com to opt out.

GENERAL TERMS
The content of the pages of this website is for your general information and use only. It is subject to change without notice.

When you place an order to purchase products through our website this is an offer by you to purchase those items. By placing the order, you are providing details which are true, accurate, current and complete. We will confirm receipt of your order by sending you an email. Once the order has been processed we will send you another email with the full details of your order and you will be given a Sales Order Number, this is the point at which we accept your order and the contract is formed.

Tala reserves the right to withdraw orders if pricing or stock issues arise.

Tala will not be liable if, for any reason, our website is unavailable at any time or for any period of time. We may restrict access from time to time to some parts of the website. We reserve the right to withdraw or amend the service we provide on our website without notice.

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, these terms or to a visit to our website although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These terms of use are governed by English law.

DESCRIPTIONS AND PRODUCT INFORMATION
All products displayed are available while stocks last. We will make every effort to ensure that the products are reflected as accurately as possible. All photos, description matter, specification and advertising issued on this website and any description, photos or illustrations contained in our brochure or catalogues are issued for the sole purpose of giving an approximate idea of the products described in them.

PURCHASING PRODUCTS
The prices displayed on this site are quoted in GB and Euro, depending on your location selection and will include VAT of 20%. Delivery charge may be applicable and will be applied during the check-out process. We reserve the right to update the pricing displayed on the website at any point.

We will provide dispatch estimates, however these are not guaranteed dispatch times. We will advise you by email should there be any delay in the delivery times or if any product is unavailable.

If you exercise your right to cancel an order but the products have already been dispatched, please follow the Returns Policy.

Payments through this site may be made by Paypal or most major credit cards.

For shipping and delivery, please refer to our Shipping Information page.

DISCOUNTS, PROMOTIONS AND GIFTS
Tala may from time to time offer promotional discount codes for items purchased through this site. To redeem a promotional code, enter it on the basket page before proceeding to the checkout. A promotional code cannot be applied after an order has been placed. Only one promotion code can be used per order. Promotional codes cannot be redeemed against sale items or against shipping costs. Tala reserves the right to exclude certain items from promotions and Tala reserves the right to withdraw a discount code without prior notice.

Tala may run promotions and gift packages which may apply in respect of any, or certain products purchased through this site. Refunds and exchanges are subject to our normal terms and accepted only when the full gift is returned, including the free gift, with receipt. Items may be packed separately.

ACCEPTABLE WEBSITE USE
You must not misuse our website by knowingly introducing viruses, Trojans or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, computers or database connected to our website or use our website in any way that is fraudulent or breaches applicable local, national or international laws or regulations.

Tala may make changes to this acceptable use policy at any time.

TRADEMARKS AND COPYRIGHT
All trademarks reproduced in this website which are not the property of, or licensed to Tala, are acknowledged on this site. All content included on this website is the product of Tala Energy Ltd and as such is protected by international and UK Copyright and other intellectual property laws. You are prohibited from reproducing all or any part of the contents of this website except in accordance with these terms.

You may temporarily download or print pages from this website but only for your own personal, non-commercial, use and you may not make any modification to the.

You may re-copy, extract or forward pages from this website to a third party for their personal use only, provided you:
– do not make any modifications to the extract or pages before re-copying, extracting or forwarding
– you acknowledge that the extract is from this website
– you include the URL address of this website on the extract

You may not incorporate any part of this website into any other work or publication, including into an electronic work, without Tala’s prior written consent. You may not frame this website within any website controlled by you.

DISCLAIMER
The information contained in this website is for general information purposes only. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products or related graphics contained on the website for any purpose. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with the use of this website.

Tala will endeavour to keep this website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

LIMITATION OF LIABILITY
Nothing in these terms shall limit or exclude our liability for fraudulent misrepresentation, or for death or personal injury resulting from our negligence.

However, we will not be liable for any loss of revenue, loss of profit, loss of contract, loss of business or any anticipated savings, loss of goodwill or reputation, or any special, indirect or consequential damages (however arising, including negligence) arising out of or in connection with these terms

You agree to indemnify and hold us and our affiliates and agents and their respective officers, directors and employees harmless from any claim or demand, including legal fees, made by any third party due to or arising out of your breach of these terms or your violation of any law or rights of a third party.

COMPLAINTS
Should you wish to make a complaint or provide feedback, please email customerservice@talaled.com
Alternatively you can write to us:
Customer Service
Tala Energy Limited
25B Vyner Street
London
E2 9DG

We take complaints seriously and will endeavour to investigate the matter fully.